SGC-201 · Gold · Advanced
Crisis Communication and De-escalation
Lead crisis communication across a security team.
Who it's for: Security professionals with supervisory experience who lead teams through escalating situations. Advanced specialist level.
- Price
- $179 USD
- Length
- 14.5 hours
- Access
- 180 days
- Outcome
- Certificate of Achievement
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After this course you can
- Given an escalating situation, classify it on the three-tier model and respond to match.
- Given a confrontation, apply the LEAPS framework to de-escalate.
- Given a tier, run the correct response protocol.
- Given a tier, run the correct response protocol.
- Given an escalating situation, classify it on the three-tier model and respond to match.
- Given a crisis in Ontario, apply the force, arrest, trespass, mental health, and workplace violence rules that bound the team's response.
How you pass
- Practice examScore 80% on the practice exam to unlock the final.
- Final examPass the final exam with 80% or higher.
- Recorded demonstrationRecord yourself doing the work. It is assessed with the assistance of AI, and a Verten assessor reviews on request.
- CertificateCertificate of Achievement, by assessed practical demonstration.
How recorded assessment works
Final exams include a recorded demonstration. You upload a recording of your screen and voice. AI services turn your speech into text and help rate it against the course rubric, and a Verten assessor reviews on request or by sample. We do not use facial recognition. Verten staff who run assessments can view it, and each view is logged. Recordings may be stored or processed outside Canada. We delete them 12 months after your result (6 months if you are under 18). You can withdraw consent at any time, and you can ask for an alternative assessment without giving a reason. Learners under 18 need a parent or guardian to consent.
Details: Assessment recordings in our Privacy Policy.
9 modules plus exams
Module 1: Crisis Communication Foundations
- What you will be able to do9 min
- Practice in your workbook16 min
- Coached scenarios7 min
- Knowledge test10 min
- Taking the lead at the loading dock27 min
Module 2: The Three-Tier Escalation Model
- What you will be able to do9 min
- Practice in your workbook16 min
- Coached scenarios8 min
- Knowledge test10 min
- Calling the tiers at the transit entrance27 min
Module 3: The LEAPS Framework
- What you will be able to do9 min
- Practice in your workbook11 min
- Coached scenarios7 min
- Knowledge test10 min
- The towed car at the garage office27 min
Module 4: Tier 1 Response
- What you will be able to do8 min
- Practice in your workbook16 min
- Coached scenarios7 min
- Knowledge test10 min
Your certificate
Certificate of Achievementby assessed practical demonstrationYour nameCrisis Communication and De-escalationPractical demonstration assessed with the assistance of AI.Verten Academy
SampleEmployers verify it online
Every certificate has its own ID and a public page at academy.verten.ai/en/verify/ followed by that ID. An employer can open the link or scan the QR code on the certificate to confirm the course, your name and the date it was issued.
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About this course
Lead crisis communication across a security team. You classify an escalating situation on the three-tier model, de-escalate with the LEAPS framework, run the response for each tier, communicate under pressure, and coach your team and review incidents.
Important: This course is not Ontario security guard license training. It does not count toward the mandatory basic training, the licensing test, or the license, and it does not replace them.
Course details
- Level: Advanced Specialist
- Length: 14.5 hours across 9 modules, plus a Final Exam
- Format: Blended: self-paced online lessons, then a live skills session (in person or by live video) where scored demonstrations are assessed with the assistance of AI. An employer-delivered version ships with a facilitator guide
- Prerequisites: Supervisory experience in security.
- Course version: 3.0