Verten Academy — Legal
Data Deletion Request
You have the right to request deletion of your personal information from Verten Academy. This page explains exactly what gets deleted, what we are legally required to keep, how to submit a request, and how long the process takes.
1. Your right to deletion
In line with PIPEDA and our Privacy Policy, you can ask us to permanently delete the personal information we hold about you. Deletion is permanent — your account, learning progress, and profile cannot be recovered afterwards.
2. What is deleted
- Your sign-in credentials. Your account is closed immediately and cannot be signed into again.
- Your profile information — name, email address, phone number, your profile photo and any uploaded files.
- Your quiz attempts and results.
- Your reviews, favourites, and cart data.
- Your notification history, communication preferences, and the push notification tokens for your devices.
3. What we must retain
Some records are excluded from deletion because the law, or the integrity of issued credentials, requires us to keep them:
| Record | Why it is retained |
|---|---|
| Certificates you earned | Kept permanently so employers can continue to verify your credential. The public verification page shows only your name, course, completion date, and validity status. |
| Payment records | Retained for 7 years — Canada Revenue Agency financial record-keeping requirement. |
| Enrollment records | Retained alongside the payment record they belong to, since they carry the amount paid and are what each certificate was issued against. |
| Administrative audit logs | Retained for 3 years — immutable security and compliance records. |
| An anonymised account record | A single row is kept so the records above remain valid, with your name, email, phone and photo erased. It identifies nobody and cannot be signed into. |
4. Export your data first (optional)
Before deleting, you may request a full export of your data — your profile as JSON plus your certificate PDFs. Exports are delivered to your registered email address within 48 hours. We recommend downloading your certificates before deletion; they remain verifiable afterwards, but the download convenience of your account does not.
5. Request deletion
If you are signed in, you can request deletion from here — no email required. You can also do it in the Verten Academy mobile app under Settings → Delete my account, or from our public page at verten.ai/account-deletion, which works without an account and without the app installed.
Every request is reviewed before it is carried out, so that nobody can have your account deleted by submitting your email address. Once confirmed, we complete it within 30 days. Your account keeps working until then, and you can cancel by emailing us.
6. Requesting deletion by email
- Email hello@verten.ca with the subject line “Data Deletion Request” from the email address registered to your account, or use our contact form while signed in.
- State whether you also want a data export before deletion.
- We may ask you to confirm the request from your registered email address — this protects your account from malicious deletion requests made by someone else.
7. Timeline
- Acknowledgement — we confirm receipt of your request by email.
- Processing — deletion is completed within 30 days of the verified request.
- Confirmation — you receive a final email once deletion is complete. The deletion itself is logged with a timestamp for compliance purposes.
8. Third-party processors
When we delete your data, we also instruct our service providers (such as our database, email, and media hosting providers) to delete the personal data they process for us, subject to the legal retention requirements listed above.
9. Questions
If you have questions about deletion, or want to deactivate your account without permanently deleting your data, contact us at hello@verten.ca.