SGH-101 · Silver · Intermediate
Healthcare Security Operations
Work security in a hospital or healthcare facility.
Who it's for: Licensed security guards working in hospitals or healthcare facilities. Specialist level. Prerequisite: a valid security guard license where you work; SGV-101 recommended.
- Price
- $175 USD
- Length
- 14 hours
- Access
- 180 days
- Outcome
- Certificate of Achievement
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After this course you can
- Given a patient interaction, respond within the guard's role and the care team's direction.
- Given a mental-health crisis, apply a safe, supportive de-escalation response.
- Given a mental-health crisis, apply a safe, supportive de-escalation response.
- Given a healthcare setting, apply the relevant facility protocol.
- Given a patient interaction, respond within the guard's role and the care team's direction.
- Given a healthcare security situation in Ontario, apply the guard's authority and limits under PSISA, mental health, health privacy, and workplace safety law.
How you pass
- Practice examScore 80% on the practice exam to unlock the final.
- Final examPass the final exam with 80% or higher.
- Recorded demonstrationRecord yourself doing the work. It is assessed with the assistance of AI, and a Verten assessor reviews on request.
- CertificateCertificate of Achievement, by assessed practical demonstration.
How recorded assessment works
Final exams include a recorded demonstration. You upload a recording of your screen and voice. AI services turn your speech into text and help rate it against the course rubric, and a Verten assessor reviews on request or by sample. We do not use facial recognition. Verten staff who run assessments can view it, and each view is logged. Recordings may be stored or processed outside Canada. We delete them 12 months after your result (6 months if you are under 18). You can withdraw consent at any time, and you can ask for an alternative assessment without giving a reason. Learners under 18 need a parent or guardian to consent.
Details: Assessment recordings in our Privacy Policy.
9 modules plus exams
Module 1: Security in Healthcare
- What you will be able to do9 min
- Practice in your workbook22 min
- Coached scenarios6 min
- Knowledge test10 min
- Two contacts in the Wrenfield emergency department22 min
Module 2: Patient Interaction
- What you will be able to do9 min
- Practice in your workbook15 min
- Coached scenarios6 min
- Knowledge test10 min
- Patient watch in room 61227 min
Module 3: Mental-Health Awareness
- What you will be able to do10 min
- When someone says they want to die4 min
- Practice in your workbook25 min
- Coached scenarios7 min
- Knowledge test10 min
- Two people in distress at Wrenfield General27 min
Module 4: Crisis De-escalation in Care Settings
- What you will be able to do8 min
- Practice in your workbook11 min
- Coached scenarios
Your certificate
Certificate of Achievementby assessed practical demonstrationYour nameHealthcare Security OperationsPractical demonstration assessed with the assistance of AI.Verten Academy
SampleEmployers verify it online
Every certificate has its own ID and a public page at academy.verten.ai/en/verify/ followed by that ID. An employer can open the link or scan the QR code on the certificate to confirm the course, your name and the date it was issued.
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About this course
Work security in a hospital or healthcare facility. You interact with patients within the guard's role, respond to a mental-health crisis with safe, supportive de-escalation, apply facility protocols and codes, support clinical staff, use force only as a last resort, and document and hand over.
Important: This course is not Ontario security guard license training. It does not count toward the mandatory basic training, the licensing test, or the license, and it does not replace them.
Course details
- Level: Specialist
- Length: 14 hours across 9 modules, plus a Final Exam
- Format: Blended: self-paced online lessons, then a live skills session (in person or by live video) where scored demonstrations are assessed with the assistance of AI
- Prerequisites: A valid security guard license where you work. SGV-101 recommended.
- Course version: 3.0