OAP-105 · Silver · Intermediate
Outcome Tracking and KPI Reporting
Numbers only help a team when they measure the right thing, are counted the same way every time, and are reported so people know what to do next. This course teaches that full chain.
Who it's for: Supervisors and managers
- Price
- $258 USD
- Length
- 5.8 hours
- Access
- 180 days
- Outcome
- Certificate of Achievement
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After this course you can
- Given service goals and a list of possible measures, choose three to five KPIs that are linked to a goal, actionable, collectable, and safe, and define each with a formula, source, owner, frequency, target, and caveats.
- Given a raw data extract and written cleaning rules, find and fix or hold every problem, log each change, reconcile the row counts, and show how cleaning changed the result.
- Given clean KPI data, build a one-page KPI report with a plain headline, status against target, an honest chart, and actions with owners and dates, and present it.
How you pass
- Practice examScore 80% on the practice exam to unlock the final.
- Final examPass the final exam with 80% or higher.
- Recorded demonstrationRecord yourself doing the work. It is assessed with the assistance of AI, and a Verten assessor reviews on request.
- CertificateCertificate of Achievement, by assessed practical demonstration.
How recorded assessment works
Final exams include a recorded demonstration. You upload a recording of your screen and voice. AI services turn your speech into text and help rate it against the course rubric, and a Verten assessor reviews on request or by sample. We do not use facial recognition. Verten staff who run assessments can view it, and each view is logged. Recordings may be stored or processed outside Canada. We delete them 12 months after your result (6 months if you are under 18). You can withdraw consent at any time, and you can ask for an alternative assessment without giving a reason. Learners under 18 need a parent or guardian to consent.
Details: Assessment recordings in our Privacy Policy.
3 modules plus exams
Module 1: Choosing What to Measure
- Module overview9 min
- Knowledge test14 min
- Scenario practice10 min
- Workbook practice: testing measures and writing a definition33 min
- Recorded demonstration26 min
Module 2: Clean Data: Collecting and Checking It
- Module overview9 min
- Knowledge test14 min
- Scenario practice10 min
- Workbook practice: an eight-row extract35 min
- Recorded demonstration27 min
Module 3: Turning Data into a KPI Report People Act On
- Module overview8 min
- Knowledge test14 min
- Scenario practice10 min
- Workbook practice: status calls, charts, headlines, and actions30 min
- Recorded demonstration29 min
Practice Exam and Final Exam
- Practice Exam12 min
- Final Exam58 min
Your certificate
Certificate of Achievementby assessed practical demonstrationYour nameOutcome Tracking and KPI ReportingPractical demonstration assessed with the assistance of AI.Verten Academy
SampleEmployers verify it online
Every certificate has its own ID and a public page at academy.verten.ai/en/verify/ followed by that ID. An employer can open the link or scan the QR code on the certificate to confirm the course, your name and the date it was issued.
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About this course
Numbers only help a team when they measure the right thing, are counted the same way every time, and are reported so people know what to do next. This course teaches that full chain. You choose a small set of key performance indicators (KPIs) tied to your service goals and define each one precisely. You clean a raw data extract with written rules and a change log. Then you build and present a one-page KPI report with a plain headline, honest charts, and actions with owners.
Important: This course is training, not legal advice. Verten Corp. is not affiliated with or endorsed by the Government of Ontario or the Ontario Autism Program.
Course details
- Level: Intermediate
- Length: 5.8 hours across 3 modules, plus a Final Exam
- Format: Self-paced online
- Prerequisites: None. Comfort with a spreadsheet: sorting, filtering, and simple formulas.
- Course version: 1.0