SGL-101 · Silver · Intermediate
Security Leadership and Supervision
Lead a security team, not just a shift. You hold performance conversations, build fair schedules that meet the rules, coach guards toward a goal, and handle conduct and conflict issues, including under pressure.
Who it's for: Security supervisors and team leads. Specialist level. Prerequisite: SGS-101 or a current supervisory role.
- Price
- $179 USD
- Length
- 14.5 hours
- Access
- 180 days
- Outcome
- Certificate of Achievement
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After this course you can
- Given a guard's performance, conduct a constructive performance conversation.
- Given a guard's performance, conduct a constructive performance conversation.
- Given a team and demand, build a fair, compliant schedule.
- Given a conduct or conflict issue, analyze it and manage it to a documented outcome.
- Given a conduct or conflict issue, analyze it and manage it to a documented outcome.
- Given a people decision in Ontario, apply employment standards, human rights, workplace harassment, and PSISA conduct rules.
How you pass
- Practice examScore 80% on the practice exam to unlock the final.
- Final examPass the final exam with 80% or higher.
- Recorded demonstrationRecord yourself doing the work. It is assessed with the assistance of AI, and a Verten assessor reviews on request.
- CertificateCertificate of Achievement, by assessed practical demonstration.
How recorded assessment works
Final exams include a recorded demonstration. You upload a recording of your screen and voice. AI services turn your speech into text and help rate it against the course rubric, and a Verten assessor reviews on request or by sample. We do not use facial recognition. Verten staff who run assessments can view it, and each view is logged. Recordings may be stored or processed outside Canada. We delete them 12 months after your result (6 months if you are under 18). You can withdraw consent at any time, and you can ask for an alternative assessment without giving a reason. Learners under 18 need a parent or guardian to consent.
Details: Assessment recordings in our Privacy Policy.
7 modules plus exams
Module 1: The Security Supervisor Role
- What you will be able to do6 min
- The supervisor's people cycle10 min
- Practice in your workbook19 min
- Coached scenarios8 min
- Knowledge test9 min
- First expectations conversation with Jordan Vale37 min
Module 2: Managing Performance
- What you will be able to do10 min
- Practice in your workbook26 min
- Coached scenarios7 min
- Knowledge test9 min
- Performance conversation with Sam Okoro37 min
Module 3: Scheduling a Team
- What you will be able to do5 min
- Worked example: a two-week schedule12 min
- Practice in your workbook33 min
- Coached scenarios7 min
- Knowledge test9 min
- Two-week schedule for Marrow Lane Logistics Hub1 hour
Module 4: Coaching and Development
- What you will be able to do10 min
Your certificate
Certificate of Achievementby assessed practical demonstrationYour nameSecurity Leadership and SupervisionPractical demonstration assessed with the assistance of AI.Verten Academy
SampleEmployers verify it online
Every certificate has its own ID and a public page at academy.verten.ai/en/verify/ followed by that ID. An employer can open the link or scan the QR code on the certificate to confirm the course, your name and the date it was issued.
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About this course
Lead a security team, not just a shift. You hold performance conversations, build fair schedules that meet the rules, coach guards toward a goal, and handle conduct and conflict issues, including under pressure.
Important: This course is not Ontario security guard license training. It does not count toward the mandatory basic training, the licensing test, or the license, and it does not replace them.
Course details
- Level: Specialist
- Length: 14.5 hours across 7 modules, plus a Final Exam
- Format: Blended: self-paced online lessons, then a live skills session (in person or by live video) where scored demonstrations are assessed with the assistance of AI. An employer-delivered version ships with a facilitator guide
- Prerequisites: SGS-101 or a current supervisory role.
- Course version: 3.0