WCM-101 · Bronze · Beginner
Workplace Communication
Learn the everyday communication skills that keep work moving. You plan a message before you send it, write emails people can act on, and listen and confirm what you heard.
Who it's for: Anyone whose work means writing emails, giving instructions, running meetings or handing off work. Foundation level, no prerequisites; needs a computer with a microphone.
- Price
- $199 USD
- Length
- 10 hours
- Access
- 180 days
- Outcome
- Certificate of Achievement
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After this course you can
- Given a workplace situation, plan a message by its purpose, audience, main point, and ask, and deliver it with the main point first.
- Given a draft or a set of facts, write an email or chat message that a reader can act on without a follow-up question.
- Given a task to pass on, give step-by-step instructions, check understanding, and write a handoff note.
- Given a meeting, plan the agenda and record decisions and actions with owners and due dates.
- Given a disagreement or a problem with a colleague, hold a conversation that reaches an agreed next step, and recognize when to stop and escalate.
- Given a range of situations, choose the right channel, write a status update, and escalate a problem with facts, options, and a clear request.
How you pass
- Practice examScore 80% on the practice exam to unlock the final.
- Final examPass the final exam with 80% or higher.
- Recorded demonstrationRecord yourself doing the work. It is assessed with the assistance of AI, and a Verten assessor reviews on request.
- CertificateCertificate of Achievement, by assessed practical demonstration.
How recorded assessment works
Final exams include a recorded demonstration. You upload a recording of your screen and voice. AI services turn your speech into text and help rate it against the course rubric, and a Verten assessor reviews on request or by sample. We do not use facial recognition. Verten staff who run assessments can view it, and each view is logged. Recordings may be stored or processed outside Canada. We delete them 12 months after your result (6 months if you are under 18). You can withdraw consent at any time, and you can ask for an alternative assessment without giving a reason. Learners under 18 need a parent or guardian to consent.
Details: Assessment recordings in our Privacy Policy.
8 modules plus exams
Module 1: Plan Your Message
- Module overview8 min
- Knowledge test10 min
- Scenario practice8 min
- Workbook practice: The payroll cutoff19 min
- Recorded demonstration22 min
Module 2: Write Emails and Messages People Can Act On
- Module overview8 min
- Knowledge test10 min
- Scenario practice8 min
- Workbook practice: The uniform order19 min
- Recorded demonstration22 min
Module 3: Listen Actively and Ask Good Questions
- Module overview8 min
- Knowledge test10 min
- Scenario practice8 min
- Workbook practice: Hannah's first week18 min
- Recorded demonstration22 min
Module 4: Give Instructions and Hand Off Work
- Module overview7 min
- Knowledge test10 min
- Scenario practice8 min
- Workbook practice: The parts return and the warehouse handoff
Your certificate
Certificate of Achievementby assessed practical demonstrationYour nameWorkplace CommunicationPractical demonstration assessed with the assistance of AI.Verten Academy
SampleEmployers verify it online
Every certificate has its own ID and a public page at academy.verten.ai/en/verify/ followed by that ID. An employer can open the link or scan the QR code on the certificate to confirm the course, your name and the date it was issued.
About this course
Learn the everyday communication skills that keep work moving. You plan a message before you send it, write emails people can act on, and listen and confirm what you heard. You give instructions and hand off work, and run and record meetings. You give and receive feedback, handle a difficult conversation, and escalate a problem through the right channel. You prove each skill on a recording of your screen and voice, explaining what you did and why.
Important: This course is training, not legal advice. Follow your employer's policies and the law where you work.
Course details
- Level: Foundation
- Length: 10 hours across 8 modules, plus a Final Exam
- Format: Self-paced online. An optional instructor-led cohort uses the same materials.
- Prerequisites: None. A computer with a microphone and a word processor, or the Verten online forms.
- Course version: 1.0