ESL-102 · Bronze · Beginner
Workplace English: Intermediate
Email, phone, and meetings: the English that moves you off the back dock.
Who it's for: Adults at about A2 English who hold or are entering frontline roles and want to move into customer-facing or coordination work. Prerequisite: ESL-101 or A2 placement.
- Price
- $249 USD
- Length
- 10 hours
- Access
- 180 days
- Outcome
- Certificate of Achievement
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After this course you can
- Given a routine workplace situation, write a clear email of three to five sentences with correct greeting, request, and sign-off.
- Given a routine workplace situation, write a clear email of three to five sentences with correct greeting, request, and sign-off.
- Given an incoming phone call, take an accurate message capturing who, what, and a call-back number.
- In a team huddle scenario, give a one-sentence status update and ask one relevant question.
- Given a written schedule or instruction sheet, identify the action required and the deadline.
- Given a routine workplace situation, write a clear email of three to five sentences with correct greeting, request, and sign-off.
How you pass
- Practice examScore 80% on the practice exam to unlock the final.
- Final examPass the final exam with 80% or higher.
- Recorded demonstrationRecord yourself doing the work. It is assessed with the assistance of AI, and a Verten assessor reviews on request.
- CertificateCertificate of Achievement, by assessed practical demonstration.
How recorded assessment works
Final exams include a recorded demonstration. You upload a recording of your screen and voice. AI services turn your speech into text and help rate it against the course rubric, and a Verten assessor reviews on request or by sample. We do not use facial recognition. Verten staff who run assessments can view it, and each view is logged. Recordings may be stored or processed outside Canada. We delete them 12 months after your result (6 months if you are under 18). You can withdraw consent at any time, and you can ask for an alternative assessment without giving a reason. Learners under 18 need a parent or guardian to consent.
Details: Assessment recordings in our Privacy Policy.
9 modules plus exams
Module 1: From Speaking to Writing
- Why this matters3 min
- Scenario practice: Voice note to log entry6 min
- Practice 1: Fragments to sentences8 min
- Practice 2: My shift log7 min
- Knowledge test5 min
- Skills demonstration: Written shift update17 min
Module 2: Email Structure and Tone
- Why this matters3 min
- Scenario practice: Asking for gloves6 min
- Practice 1: Put it in order6 min
- Practice 2: Make it professional15 min
- Common errors and quick fixes
- Knowledge test5 min
- Skills demonstration: Polite request email17 min
Module 3: Common Work Emails: Requests, Updates, Time Off
- Why this matters3 min
- Scenario practice: Inventory count update7 min
- Practice 1: Three scenario emails16 min
- Practice 2: Fix the email7 min
- Knowledge test5 min
- Skills demonstration: Two routine emails17 min
Module 4: Phone Basics and Taking Messages
Your certificate
Certificate of Achievementby assessed practical demonstrationYour nameWorkplace English: IntermediatePractical demonstration assessed with the assistance of AI.Verten Academy
SampleEmployers verify it online
Every certificate has its own ID and a public page at academy.verten.ai/en/verify/ followed by that ID. An employer can open the link or scan the QR code on the certificate to confirm the course, your name and the date it was issued.
Your Certificate of Achievement is issued by Verten Corp. It shows what you demonstrated in this course. It is not a government license or an accredited qualification.
About this course
Newcomers at about A2 (CLB 4 to 5) who hold or are entering frontline roles and need job-ready written and spoken communication. Comfortable with survival English, mobile-first, and motivated to move into customer-facing or coordination work.
On the job, the graduate writes a clear work email, handles a routine phone call, and contributes in a team meeting in English. This enables movement into customer-facing and coordination roles and reduces communication errors.
Course details
- Level: Start at A2 (about CLB 4). Finish at B1 (about CLB 6).
- Length: 10 hours across 9 modules, plus a Final Exam
- Prerequisites: ESL-101 or A2 placement (about CLB 4).
- Course version: 2.0