OAD-101 · Silver · Intermediate
Office Administration Fundamentals
Learn to run a front office: build conflict-free schedules, keep records you can find in seconds, write professional correspondence, use office software for real admin tasks, and handle visitors, calls, and messages.
Who it's for: People preparing for office administration and front desk roles. Prerequisite: basic computer skills (mouse or trackpad, typing, saving a file, sending an email).
- Price
- $199 USD
- Length
- 11.5 hours
- Access
- 180 days
- Outcome
- Certificate of Achievement
Sign up to enroll
Have an account? Log in
Secure checkout by Stripe. Your card details go to Stripe, not to Verten.
After this course you can
- Given a set of meeting requests, build a conflict-free schedule and send correct invitations.
- Given mixed documents, file and retrieve them correctly using a records system.
- Given a business need, produce professional correspondence formatted to standard.
- Given a task in a word processor, spreadsheet, or email program, complete it using the appropriate features.
- Given a front desk scenario, coordinate the visitor, call, and message correctly.
How you pass
- Practice examScore 80% on the practice exam to unlock the final.
- Final examPass the final exam with 80% or higher.
- Recorded demonstrationRecord yourself doing the work. It is assessed with the assistance of AI, and a Verten assessor reviews on request.
- CertificateCertificate of Achievement, by assessed practical demonstration.
How recorded assessment works
Final exams include a recorded demonstration. You upload a recording of your screen and voice. AI services turn your speech into text and help rate it against the course rubric, and a Verten assessor reviews on request or by sample. We do not use facial recognition. Verten staff who run assessments can view it, and each view is logged. Recordings may be stored or processed outside Canada. We delete them 12 months after your result (6 months if you are under 18). You can withdraw consent at any time, and you can ask for an alternative assessment without giving a reason. Learners under 18 need a parent or guardian to consent.
Details: Assessment recordings in our Privacy Policy.
11 modules plus exams
Module 1: The Office Administration Role
- Why it matters6 min
- Practice9 min
- Common errors and fixes
- Coached scenario3 min
- Knowledge test10 min
- Recorded demonstration22 min
Module 2: Scheduling and Calendars
- Why it matters6 min
- Practice12 min
- Common errors and fixes1 min
- Coached scenario3 min
- Knowledge test10 min
- Recorded demonstration23 min
Module 3: Appointment and Meeting Coordination
- Why it matters6 min
- Practice10 min
- Common errors and fixes
- Coached scenario3 min
- Knowledge test10 min
- Recorded demonstration23 min
Module 4: Filing and Records Management
- Why it matters6 min
- Practice12 min
- Common errors and fixes
Your certificate
Certificate of Achievementby assessed practical demonstrationYour nameOffice Administration FundamentalsPractical demonstration assessed with the assistance of AI.Verten Academy
SampleEmployers verify it online
Every certificate has its own ID and a public page at academy.verten.ai/en/verify/ followed by that ID. An employer can open the link or scan the QR code on the certificate to confirm the course, your name and the date it was issued.
Explore related courses
About this course
Learn to run a front office: build conflict-free schedules, keep records you can find in seconds, write professional correspondence, use office software for real admin tasks, and handle visitors, calls, and messages. You prove each skill on screen, explaining what you did and why, and finish by running a full day in a simulated office.
Important: This course is not a Microsoft certification. Software skills are taught for office administration tasks and work with Microsoft 365 or free equivalents.
Course details
- Length: 11.5 hours across 11 modules, plus a Final Exam
- Prerequisites: Basic computer literacy: using a mouse or trackpad, typing, saving a file, and sending an email.
- Course version: 1.0.0