VSP-100 · Silver · Intermediate
Virtual Support Professional
In VRT-100 you worked a live front desk, where every contact had a person waiting on the other end. This course moves you to the back office. Here the work arrives in queues, from many channels, and waits for you.
Who it's for: Virtual receptionists moving into back-office virtual support. Level 2. Prerequisite: VRT-100 Virtual Receptionist, plus a computer with a microphone and standard work tools.
- Price
- $199 USD
- Length
- 16 hours
- Access
- 180 days
- Outcome
- Certificate of Achievement
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After this course you can
- Record a client's service window and calculate the acknowledge-by and due-by time for any request in the client's time zone, stopping the clock outside business hours and applying exceptions.
- Triage every message in a client inbox with one of five moves, using the client's triage rule set and service window.
- Build a client document from a fresh copy of the approved template, fill every blank from the request, and apply the client's style sheet to every date, amount, and name.
- Apply a client's data standard to a batch of records: fix every format the standard allows, and hold every missing or doubtful value without guessing.
- Write a five-part weekly status report that puts overall status and the main risk in the headline, reports only finished results with where each one is, and letters every decision with a reply-by time in the client's zone.
- Build a time-blocked plan for a multi-client day in your own time zone, with every client's hours converted, every due time inside a block that ends before it, and a buffer.
How you pass
- Practice examScore 80% on the practice exam to unlock the final.
- Final examPass the final exam with 80% or higher.
- Recorded demonstrationRecord yourself doing the work. It is assessed with the assistance of AI, and a Verten assessor reviews on request.
- CertificateCertificate of Achievement, by assessed practical demonstration.
How recorded assessment works
Final exams include a recorded demonstration. You upload a recording of your screen and voice. AI services turn your speech into text and help rate it against the course rubric, and a Verten assessor reviews on request or by sample. We do not use facial recognition. Verten staff who run assessments can view it, and each view is logged. Recordings may be stored or processed outside Canada. We delete them 12 months after your result (6 months if you are under 18). You can withdraw consent at any time, and you can ask for an alternative assessment without giving a reason. Learners under 18 need a parent or guardian to consent.
Details: Assessment recordings in our Privacy Policy.
8 modules plus exams
Module 1: From Front Desk to Back Office: Async Work and Service Windows
- Module overview7 min
- Lesson 3: One intake list for every channel7 min
- Knowledge test14 min
- Scenario practice13 min
- Workbook practice: service-window math and a channel sweep56 min
- Recorded demonstration22 min
Module 2: Inbox Management
- Module overview5 min
- Lesson 2: Folders and inbox rules6 min
- Knowledge test15 min
- Scenario practice12 min
- Workbook practice: triage a snapshot, then rules, drafts, and a queue1 hour
- Recorded demonstration21 min
Module 3: Calendar Management Across Time Zones
- Module overview7 min
- Lesson 4: Series, conflicts, and meeting prep4 min
- Knowledge test18 min
- Scenario practice9 min
- Workbook practice: three meetings across zones, then a conflict week56 min
- Recorded demonstration22 min
Module 4: Document Preparation
Your certificate
Certificate of Achievementby assessed practical demonstrationYour nameVirtual Support ProfessionalPractical demonstration assessed with the assistance of AI.Verten Academy
SampleEmployers verify it online
Every certificate has its own ID and a public page at academy.verten.ai/en/verify/ followed by that ID. An employer can open the link or scan the QR code on the certificate to confirm the course, your name and the date it was issued.
Your Certificate of Achievement is issued by Verten Corp. It shows what you demonstrated in this course. It is not a government license or an accredited qualification.
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About this course
In VRT-100 you worked a live front desk, where every contact had a person waiting on the other end. This course moves you to the back office. Here the work arrives in queues, from many channels, and waits for you.
Course details
- Level: Level 2
- Length: 16 hours across 8 modules, plus a Final Exam
- Format: Self-paced online with simulated client task packs, or an instructor-led cohort
- Prerequisites: VRT-100 Virtual Receptionist. A computer with a microphone, a work email and calendar account, a spreadsheet tool, and a shared task board.
- Course version: 3.0